Privacy Policy

Privacy Policy

Last updated: 14 October 2026

At Home Osteo Ltd (“At Home Osteo”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use, store and protect personal information when you visit our website, contact us or receive treatment from Zackery Seamons.

Who we are

At Home Osteo Ltd provides mobile osteopathy and related treatments in London.

Contact details

Information we collect

Depending on how you interact with us, we may collect:

  • Your name and contact details.

  • Appointment, booking and payment information.

  • Health information relevant to assessing and providing treatment, including medical history, symptoms and treatment notes.

  • Correspondence you send to us.

  • Website usage information collected through cookies and analytics technologies, where applicable.

Please do not send detailed medical information through general website enquiries unless requested through an appropriate channel.

How we use your information

We use personal information to:

  • Respond to enquiries and manage appointments.

  • Assess your needs and provide safe, appropriate treatment.

  • Maintain clinical records and meet professional obligations.

  • Process payments and manage accounts.

  • Communicate about appointments and follow-up care.

  • Operate, secure and improve our website.

  • Meet applicable legal, regulatory and insurance requirements.

We do not sell your personal information.

Our legal grounds for using information

We process personal information where necessary to provide our services, meet legal obligations and pursue legitimate business interests. Health information is handled under the additional conditions required by data protection law.

Where consent is the appropriate legal basis, you may withdraw it. This does not affect processing that has already taken place lawfully.

Who may receive your information

Where necessary, information may be shared securely with service providers who help us operate our business, such as our website host, booking and payment providers, professional advisers and insurers.

We may also disclose information where required by law or where a lawful and appropriate disclosure is necessary to protect someone’s safety.

We only share confidential clinical information with other healthcare professionals where there is an appropriate lawful basis, taking account of patient consent and applicable professional obligations.

Clinical records and retention

We keep clinical records securely and only for as long as necessary for their intended purpose and applicable legal and professional requirements.

Our retention arrangements take account of General Osteopathic Council guidance, including its guidance on retaining adult patient records for at least eight years after the last consultation and records for patients treated as children until their 25th birthday. Applicable circumstances may require longer retention.

Information that is no longer required is securely deleted or destroyed.

Website cookies and analytics

Our website uses cookies and similar technologies to support its operation. Google Analytics may be used to understand website traffic and improve the site.

Non-essential analytics cookies should only be used where the required consent has been obtained. You can manage your cookie preferences through the website’s cookie settings.

Keeping information secure

We take reasonable steps to protect personal information against unauthorised access, loss, alteration or disclosure. No method of electronic storage or transmission can be guaranteed to be completely secure.

Your rights

Depending on the circumstances, you may have the right to access your personal information, correct inaccurate information, request erasure or restriction, object to certain processing, or request data portability.

Some rights are subject to legal exceptions, including obligations to retain clinical records.

To exercise your rights, contact info@athomeosteo.com.

You can also complain to the UK Information Commissioner’s Office (ICO) if you are concerned about how your information has been handled: https://ico.org.uk/

Changes to this policy

We may update this policy when our practices or legal requirements change. The latest version will be published on our website.